What's your warranty policy?Updated 2 months ago
We take pride in delivering high-quality products. As part of our commitment to providing exceptional service, we offer a warranty to protect your purchase.
Two-Year Warranty
We provide a two-year warranty on all X-BIONIC products from the date of purchase. This warranty covers manufacturing defects and faults in materials, ensuring that our products perform as intended.
Warranty Claims for Items Purchased Elsewhere
Please note that our warranty policy only applies to products purchased directly from www.x-bionic.com or authorized X-BIONIC retailers. Warranty claims for items purchased from unauthorized sellers or third-party platforms are not covered under our warranty.
Proof of Purchase
To process a warranty claim, a valid proof of purchase is required. This could be the order confirmation or receipt from www.x-bionic.com or an authorized X-BIONIC retailer. Without this documentation, we will be unable to proceed with the claim.
Submitting a Warranty Claim
If you believe that your X-BIONIC product is eligible for a warranty claim, please fill out the contact form and select "warranty" as reason for contact and provide the following details:
- Your full name
- Order number (if purchased from www.x-bionic.com)
- Product name and description
- Detailed explanation of the issue
- Attach a clear photo of the defect (if applicable)
- Proof of purchase (order confirmation or receipt)
Evaluation Process
Once we receive your claim, our team will carefully evaluate the information provided. We may ask for additional details or photos to assess the situation thoroughly.
Resolution
If your warranty claim is approved, we will proceed with one of the following solutions:
- Replacement: If the product cannot be repaired, we will offer a replacement with an equivalent or similar item.
- Refund: In certain cases, a refund may be provided based on our evaluation.
- Repair: Momentarily, we do not offer a service to repair damaged items.
Please note that the final decision on warranty claims lies with X-BIONIC. Our warranty does not cover damages resulting from misuse, accidents, unauthorised alterations, or normal wear and tear.
We hope this policy provides clarity and assurance regarding your X-BIONIC purchase. Should you have any questions or concerns, please do not hesitate to contact our customer support team.