Can I edit or cancel my order?Updated 4 months ago
While we understand that changes to orders may be necessary from time to time, our policy is to process orders promptly to ensure timely delivery. Unfortunately, once an order is placed, we cannot make modifications or cancellations. However, you have the option to initiate a return for items you no longer want once they arrive at your destination. Additionally, you can place a new order to get the items you intended to include in your original purchase.
We appreciate your understanding and encourage you to review your order carefully before finalising it to ensure it meets your needs.
Initiating a Return:
If you find yourself no longer in need of the items you've ordered, you can easily initiate a return through the customer portal. Follow these simple steps:
- Log in to your customer portal on our website.
- Locate the specific order containing the items you'd like to return.
- Click on the order to access its details.
- Select the items you wish to return.
Return Process:
Once you've completed the selection of items for return, our system will initiate the return process. Within 24-48 hours, you will receive an email containing a return shipping label along with the tracking number for the returning parcel.
To ensure a smooth return process, please adhere to the following guidelines:
- Carefully package the items you're returning, ideally in their original packaging.
- Securely attach the provided return shipping label to the package.
- Drop off the package at the nearest carrier location or arrange for a pickup, following the carrier's instructions.
The processing time for refunds may vary depending on your chosen payment method and the time required for inspection upon receiving the returned items. Rest assured, we are committed to processing refunds as swiftly as possible.
If you have any questions or require further assistance, please don't hesitate to reach out to our customer support team.