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Where is my order?

We understand you're eager to receive your order. To track the status and location of your order, please follow these steps:. Log in to your account: If you created an account during checkout, log in to your account on our website. Check your email:

Can I edit or cancel my order?

While we understand that changes to orders may be necessary from time to time, our policy is to process orders promptly to ensure timely delivery. Unfortunately, once an order is placed, we cannot make modifications or cancellations. However, you hav

Can I add a discount code after placing an order?

While we understand the desire to take advantage of discounts and promotions, we kindly ask that you enter your discount codes during the checkout process to ensure they are applied correctly. Unfortunately, we cannot add discount codes to orders aft

Can I exchange my size?

While we aim to accommodate our customers' needs to the best of our ability, we regret to inform you that exchanges may not always be possible due to our exchange policy, which is influenced by operational and logistics considerations. To ensure you

Why was my order cancelled?

At X-BIONIC, we believe in transparency and want to provide you with insights into why orders may occasionally be canceled. In this article, we'll explain the three most common reasons for order cancellations:. 1. Fraudulent Orders:. We take security

Order not received but carrier says delivered

If you haven't received your order, but the carrier claims it's been delivered, here are the steps to follow:

Missing item

At X-BIONIC®, we strive to ensure that your orders are delivered accurately and complete. However, we understand that occasional discrepancies can occur, resulting in missing products in your parcel. In this article, we will guide you through the ste