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Order not received but carrier says deliveredUpdated 5 months ago

If you haven't received your order, but the carrier claims it's been delivered, here are the steps to follow:

  1. Contact the carrier: Reach out directly to the carrier responsible for delivering your parcel. Use the provided tracking information to get in touch with them. Ask for proof of delivery to confirm the status of your shipment.
  2. Check the delivery method: Keep in mind that all our orders are delivered against a signature, ensuring insurance coverage in case of damage or loss during transit. If you opted for delivery without a signature, please be aware that this choice waives the insurance. As a result, we may be unable to replace or refund your order if it's lost or damaged during delivery.
  3. Review the proof of delivery: Once you receive the proof of delivery, carefully examine the details to ensure it matches your address and confirms that you or an authorized recipient signed for the package. If there are discrepancies or concerns, relay this information to the carrier.
  4. Contact us if needed: If you've followed these steps and continue to face issues, please get in touch with our customer support team. We will assist you in resolving the situation and exploring any available options.
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