Why was my order cancelled?Updated 4 months ago

At X-BIONIC, we believe in transparency and want to provide you with insights into why orders may occasionally be canceled. In this article, we'll explain the three most common reasons for order cancellations:

1. Fraudulent Orders:

We take security seriously to protect both our customers and our business. Sometimes, orders are flagged as potentially fraudulent during our security checks. In such cases, we must cancel the order to prevent unauthorized transactions and safeguard your financial information. If you believe your order was canceled in error, please contact our customer support team for further assistance.

2.  Consignee absence and/or returned to sender:

If the delivery attempt is unsuccessful, and the consignee (recipient) is absent or unable to receive the parcel, it may be returned to the sender. To prevent any inconvenience, we recommend tracking your order and reaching out to the carrier in charge of delivering your order. We also recommend ensuring someone is available to receive it during the scheduled delivery window.

3. Item Unavailability and Partial Delivery Constraints

Occasionally, items may become unavailable after you place your order due to high demand or unexpected stock issues. In such cases, we may need to cancel the order entirely because partial delivery is not feasible at the moment. We understand this can be disappointing and apologize for any inconvenience caused. Our customer support team can assist you in exploring alternative products or arranging a refund for the unavailable items.