All articles

Missing itemUpdated 5 months ago

At X-BIONIC®, we strive to ensure that your orders are delivered accurately and complete. However, we understand that occasional discrepancies can occur, resulting in missing products in your parcel. In this article, we will guide you through the steps to take if you encounter this issues.

1. Checking for Missing Products:

How can I determine if there are missing products in my parcel?

Upon receiving your parcel, we recommend following these steps to check for missing products:

  • Carefully inspect the contents of the package and compare them to the packing slip or invoice enclosed.
  • Check inside packaging materials, such as bubble wrap or boxes, to ensure no items were overlooked.
  • Verify that any items listed as included in your order are indeed present.

2. Contacting Customer Support:

What should I do if I discover missing products in my parcel?

If you identify missing products in your parcel, please reach out to our customer support team immediately. You can contact us through our website's contact form. 

We are committed to resolving the issue promptly and ensuring you receive the missing items or a suitable solution.

What information should I provide when contacting customer support about missing products?

To assist us in resolving the issue efficiently, please have the following information ready:

  • Your order number.
  • A description of the missing items, including item names, quantities, and any specific details that may be relevant.
  • Clear photographs of the parcel and its contents, including any packaging materials and labels.

We understand that discovering missing products in your parcel can be frustrating, and we apologize for any inconvenience it may cause. Our commitment is to address the issue swiftly and provide you with the missing items or a suitable resolution. If you encounter this issue or have any concerns about your order, please don't hesitate to contact our customer support team.

Was this article helpful?