How do I access my customer portal?Updated 4 months ago
Accessing your customer portal is a simple and secure process designed to provide you with easy access to all your order-related information. Here's a step-by-step guide:
- Visit Our Website: Go to www.x-bionic.com
- Locate Customer Portal: Click on the head icon on the top right corner of the page and you will be directed to the login page. Here, you will need to enter the email address that you used to place your order. Please make sure it's the same email associated with your account.
- Check Your Email: After entering your email, you will receive a 6-digit verification code sent to your email inbox. This code is used to confirm your identity and ensure the security of your account.
- Enter the Verification Code: Retrieve the 6-digit code from your email and enter it in the designated field on the login page.
- Access Your Customer Portal: Once you've entered the correct verification code, you'll be granted access to your customer portal, where you can find all your order-related information, including order history, tracking details, and more.
Note: No password is required to access your customer portal, enhancing the ease and security of the process. By using the verification code sent to your email, we ensure that only you have access to your account and order details.
If you encounter any difficulties accessing your customer portal or have any questions about your orders, please feel free to contact our customer support team.