Accessing your customer portal is a simple and secure process designed to provide you with easy access to all your order-related information. Here's a step-by-step guide:. Note: No password is required to access your customer portal, enhancing the ea

Accessing your customer portal is a simple and secure process designed to provide you with easy access to all your order-related information. Here&apos;s a step-by-step guide:<ol><li style="font-size: 16px;">Visit Our Website: Go to www.x-bionic.com</li><li style="font-size: 16px;">Locate Customer Portal: Click on the head icon on the top right corner of the page and you will be directed to the login page. Here, you will need to enter the email address that you used to place your order. Please make sure it&apos;s the same email associated with your account.</li><li style="font-size: 16px;">Check Your Email: After entering your email, you will receive a 6-digit verification code sent to your email inbox. This code is used to confirm your identity and ensure the security of your account.</li><li style="font-size: 16px;">Enter the Verification Code: Retrieve the 6-digit code from your email and enter it in the designated field on the login page.</li><li style="font-size: 16px;">Access Your Customer Portal: Once you&apos;ve entered the correct verification code, you&apos;ll be granted access to your customer portal, where you can find all your order-related information, including order history, tracking details, and more.</li></ol> Note: No password is required to access your customer portal, enhancing the ease and security of the process. By using the verification code sent to your email, we ensure that only you have access to your account and order details.If you encounter any difficulties accessing your customer portal or have any questions about your orders, please feel free to contact our customer support team.

How do I access my customer portal?

If your order is not listed on your customer portal, This quick guide should help you find your missing order details in no time. Follow these simple steps:

If your order is not listed on your customer portal, This quick guide should help you find your missing order details in no time.&#xA0;Follow these simple steps:<ol><li style="font-size: 16px;">Use the Same Email: Ensure you&apos;re using the same email address you used to place your order.</li><li style="font-size: 16px;">Check Spam/Junk: Sometimes, order emails may end up in spam or junk folders. Check there.</li><li style="font-size: 16px;">Contact Customer Service: If the issue persists, reach out to our customer service team with your order ID and order placement date for assistance.</li></ol>

Order not listed on my customer portal

X-BIONIC

All things about your X-BIONIC user account

Account

Where is my order?

Can I edit or cancel my order?

Can I add a discount code after placing an order?

Can I exchange my size?

Why was my order cancelled?

Order not received but carrier says delivered

Missing item

Orders

How do I return an item?

What's your return policy?

Is it possible to exchange an item?

Return Shipping Costs

Returns

When will my order be shipped?

How do I track my shipment?

Shipping Costs

Shipping

When will I receive my refund?

How will I receive the refund?

Refund

What's your warranty policy?

Warranty

What payment methods are available?

Can I save my credit card information for future purchases?

Are there any additional fees for using a credit card?

What should I do if my credit card payment is declined?

Payment