How do I return an item?Updated 4 months ago
Initiating a Return:
You can easily initiate a return through our returns portal. Follow these steps:
- Log in to the returns portal.
- Use your order ID and the email address you used to place the order.
- Once logged in, select the items you'd like to return and provide the reason for return.
- Choose your preferred return shipping method.
- If a return shipping fee applies, it will be communicated during the return process.
- Download the return shipping label from the portal and follow the instructions provided to return the parcel. The return shipping label will also be sent to you via email.
Return Process:
To ensure a smooth return process, please adhere to the following requirements:
- Carefully package the items you're returning in their original packaging.
- Securely attach the provided return shipping label to the package.
- Drop off the package at the nearest carrier location or arrange for a pickup, following the carrier's instructions.
The processing time for refunds can take up to 14 working days but may vary depending on your payment method and the time required for inspection upon receiving the returned items. Rest assured, we are committed to processing refunds as swiftly as possible!
If you have any questions or need further assistance, please don't hesitate to contact our customer support team.