What's your return policy?Updated 2 days ago

Conditions for Returns and Exchanges:

• Return Shipping Costs: The customer is responsible for bearing the return shipping costs. When processing your return, we will automatically deduct the return shipping costs from your refund.
• Use of Pre-Printed Return Slip: To ensure a smooth return process, always use the pre-printed return slip provided by us. Returns sent through other means, instead of our pre-printed label, cannot be refunded.

Please Note the Following Exceptions:

• Tags and Packaging: Returned items must retain their original tags and be in the original packaging. Items without tags or in non-original packaging may not be eligible for a full refund.
• Exceeding the 14-Day Return Window: We accept returns within a 14-day window from the date of purchase. Items returned beyond this timeframe may not be eligible for a refund or exchange.
• Signs of Wear or Use: Returned items must not display visible signs of wear or use. If an item shows such signs, a deduction of 20% from the original purchase amount may apply to your refund.

We are committed to ensuring a fair and transparent return and exchange process. Please adhere to these guidelines to help us serve you better. If you have any questions or need further assistance, please don't hesitate to contact our customer support team.